Frequently Asked Questions

HOW TO MAKE ONLINE ORDER THROUGH THE SITE?

It's quite simple: first find the product you are interested in and add it to the basket. On the right side of the page, in the corner you will see a basket icon. Clicking on this icon you will see a list of all the goods in the basket. Under the list there is the button "Checkout". Clicking on it, you will go to the page for entering the address of delivery and personal data. Enter the delivery address, fill in the required fields on the page and click the "Proceed to payment" button. After payment, your order will instantly enter the restaurant and the pizza will be immediately begun to cook.

HOW WILL I LEARN THAT THE RESTAURANT HAS RECEIVED MY ORDER?

When you make an online order, you will receive a confirmation that your order has been sent to the the mailbox. This means that the restaurant has received your order. If you want more information about your order, you can contact the restaurant by calling *7272.

WHAT IS THE MINIMUM COST OF ONLINE ORDER FOR DELIVERY?

The minimum cost of the order is 10 AZN.

WHAT IS AVERAGE DELIVERY TIME?

Average delivery time is 35-45 minutes CAN I MAKE ONLINE ORDER, AND THEN GET IT BY MYSELF? Of course, you can choose the function "collection" as the delivery method. In this case you will also receive a letter confirming your order.

WHY CAN NOT I ORDER FROM ANY RESTAURANT OPTIONALLY?

In order to deliver you a hot and fresh pizza, each restaurant has its own delivery coverage area. If you would like a pizza to be made by a certain restaurant, you can use the option of "collection" while making an order.

CAN I SEE THE MENU WITHOUT AUTHORIZATION AND SIGNING UP?

Of course. You can watch the menu, description of products and prices without the need to sign up.

HOW CAN I INFORM THE DRIVER TO BRING AN ADDITIONAL QUANTITY OF CASH FOR DELIVERY WHEN HE WILL CARRY ME THE ORDER?

While filling in the order data, you can report this in the section "Additional information to the courier", for example, as follows: "it is necessary to hand over with 50 AZN."

WHAT KIND OF PAYMENT IS AVAILABLE TO THE CUSTOMER WHEN ORDERING THROUGH THE INTERNET?

When ordering through the Internet, there are 3 options for payment: online, card to courier and cash.

HOW DOES “REPEAT ORDER” FUNCTION WORK?

Repeat order function allows you to quickly repeat one of the previous orders. This function is only available if you are already logged in to the system. To see the list of orders made by you, go to your profile and then to the "Order history" tab. Near each order there is a button "Repeat order", when clicked on, the order will be copied to the basket.

CAN I MAKE AN ORDER FOR TOMORROW?

Yes, you can make an order for tomorrow. To do this, choose the "Time" section which indicates the required value. Select desired date and time of delivery. By default, all orders are made as soon as possible.

HOW CAN I CHANGE / REMEMBER MY PASSWORD?

If you forgot your password, enter to the site and click on the sign "Sign in / Sign up". In the form that opens, click on the note "Forgot password?" and enter the email address or phone number that was used during registration and click "OK" button. If you specified a phone number, then you will receive SMS with a new four-digit password. If you specified an email address, a link will be sent to change the password. There is a possibility that the email will be forwarded to the spam folder. Note: the password could not be restored; it can only be replaced with a new one. In case you want to change the password, go to the "Profile" and use the password change function on the right side of the page.

WHAT IS THE STORAGE PERIOD FOR PIZZA?

Shelf life of food from the date of its production: - at a temperature from + 2 ° C to + 6 ° C - 24 hours, - in the hot place - 3 hours.

WHAT IS PAPABONUS?

Papa Bonus is our loyalty program, which allows you to earn, accumulate and use accumulated bonus points.

HOW CAN I EARN BONUS POINTS?

- When ordering online through our website. It does not matter, we will deliver you an order, or you will take it yourself from the restaurant - you will earn 10 bonus points for every 1 AZN spent. - When performing tasks in social networks. Go to the "Papa Bonus" section and go to the "Earn Extra Points" tab. There you will find tasks which you have to perform to earn certain bonus points. - For each badge given to you, you get 15 bonus points. Go to the section "Papa Bonus" and go to the "badges" tab. Click on any badge and you will learn how to get it.

HOW CAN I USE BONUS POINTS?

You can use bonus points to receive gifts. Go to the section "Papa Bonus" and go to the "Gifts" tab. Each gift marked by the number of points required to receive it. Click on the chosen gift, and if you have enough bonus points, it will be added to the basket. At the end of the order, the points for the gift will be deducted from the accumulated number of bonus points.

IS THERE A VALIDITY PERIOD FOR THE POINTS?

Yes, bonus points have a validity period of 360 days from the last date of the receiving points. If during this period you do not make any purchases, the points will be burned.

WHY HAVEN'T I BEEN AWARDED BONUS POINTS AT THE END OF THE ORDER?

Points of the loyalty program are confirmed within 24 hours after payment of the order. Until this time they will be marked as "unconfirmed points."

CAN I COMBINE PAPABONUS WITH OTHER PROMOTIONS?

Yes, you can receive gift items in one order, using both bonus points and promotional code.

WHAT IS A PROMO-CODE?

This is a code word or a character set that allows you to activate a promotion and receive a gift item. There is a one-time and multiple use promo code. A one-time promo code can only be used once during the promotion. A multiple use promo code can be used for an unlimited number of orders, and it will be valid during the entire duration of the promotion.

WHERE CAN I GET A PROMO CODE?

Subscribe to us on Facebook, receive mailing, visit our website, follow the updates and you will certainly learn about new promotions with promo codes.

WHERE CAN I ENTER THE PROMO CODE IN ORDER TO ACTIVATE AN OFFER?

In the main page from the bottom of the menu you will see a box for entering a promo code. After successfully entering the promo code in the same column, the promotion conditions and information about an offer will appear.

WHY THE PROMOTIONAL CODE DOES NOT WORK WHEN ENTERING?

There are several reasons why a promo code may not be valid: - You have already used a one-time promo code sent to you; - The period of the offer is over; - The promo code has not been entered correctly. Make sure that you have carefully entered the promo code sent to you, given uppercase and lowercase letters. Make sure that you do not enter unnecessary characters. Do not copy the promo code, but enter manually.

CAN I COMBINE A PROMO CODE AND A BONUS PROGRAM IN ONE ORDER?

Yes, you can use a promo code to activate an offer in one order, exchange bonus points for a gift, and also earn new points.

WHAT ARE THE SIZES OF PAPA JOHN'S PIZZAS?

The sizes of pizzas on the traditional dough are 18 cm - 4 pieces, 23 cm - 6 pieces, 30 cm - 8 pieces, 35 cm - 10 pieces. Sizes of pizzas on a thin dough of 23 cm - 6 pieces, 30 cm - 8 pieces, 35 cm - 10 pieces. WHAT IS THE DIFFERENCE BETWEEN THE TRADITIONAL DOUGH AND THIN? The traditional dough differs from the thin on the edges of the pizza. The fine dough is mixed in the same way as the traditional dough, but the process of its preparation is using a different technology to achieve the effect of a thin puff dough cracker. When ordering pizza on a traditional dough, one garlic sauce is given as a free of charge.

CAN I CREATE OWN PIZZA?

You cannot create your pizza, but you can add or remove any ingredient. WHERE DO YOU GET THE PRODUCTS? 80-90% of all products we receive from abroad. All products purchased from local suppliers and from abroad running strict quality control, and local supplier companies are audited according to company standards. In our restaurants, we use only fresh products of the highest quality.

DO YOU HAVE CERTIFICATES OF HALAL, QUALITY OF THE PRODUCTS?

We have quality certificates for all products. Meat products are also certified as Halal. You can always contact the managers and you will be provided with the certificates you need.

WHY THE DOUGH MADE WITHOUT GLOVES?

- When producing and handling of the dough due gluing of the dough to gloves, latex gloves are not used in any country in the world. Also, there is a possibility that when a glove tears, its pieces can fall into the dough. Employees of the company wash and disinfect hands every 30 minutes or in case of leaving the workplace. Also, the employees' hands are checked every morning before production on the presence of cuts, abrasions and hygienic condition of the hands. - Gloves are worn in the case of cuts and wounds in the producing of dough and are used exceptionally of bright color to prevent falling to the dough when producing.